Chargeback Fraud Policy

Chargeback Fraud Policy – Good Organics, LLC and Subsidiaries

At Good Organics, LLC, we are committed to providing premium-quality products and outstanding customer service. However, ensuring a secure, fair, and transparent business environment is paramount. Chargeback fraud not only harms our business but also impacts the trust and experience of our legitimate customers. To combat fraudulent chargebacks, we have implemented strict policies that include account blocking and legal actions against fraudulent claims.

Legal Actions Against Chargeback Fraud

If a chargeback is determined to be fraudulent—meaning the customer received the product or service but falsely disputes the charge—Good Organics, LLC will take immediate and decisive action, including:

  • Account Blocking: The customer's account will be permanently disabled, preventing future purchases.
  • Cancellation of Orders: Any pending or future orders will be canceled immediately.
  • Legal Action & Law Enforcement Reporting: Within 30 days of identifying fraudulent chargebacks, we will file a police report in the jurisdiction of the shipping address and may pursue civil and/or criminal charges. This can result in fines, penalties, and potential prosecution.
  • Debt Recovery: The amount of the chargeback, plus any applicable legal fees, collection agency fees, and penalties, will be pursued through a third-party collection agency.

Fraudulent chargebacks are considered theft and will be handled as such.

What Constitutes Chargeback Fraud?

Chargeback fraud, also known as friendly fraud, occurs when a customer files a chargeback for a legitimate transaction with their bank or credit card provider under false pretenses, such as:
✔ Claiming they did not receive an order when tracking confirms delivery.
✔ Denying knowledge of the purchase when the order was placed using their details.
✔ Attempting to secure a refund while retaining the product or service.
✔ Misusing the chargeback system to avoid paying for received goods.

Strict Account Blocking Policy

If a customer is found to have filed a fraudulent chargeback, their account will be permanently banned across all platforms, including:
🚫 Good Organics, LLC (www.good-organics.com)
🚫 Good Canna, LLC and Good Canna Rx, LLC (all associated websites included)
🚫 Any associated new account registrations (and transactions) will be blocked.

Customers who have committed chargeback fraud will no longer be eligible to purchase from Good Organics, LLC or its subsidiaries.

Protecting Honest Customers

We understand that mistakes happen, and we are committed to fair dispute resolution. If you experience a billing issue, an incorrect order, or a delivery problem, please contact our Customer Support Team before filing a chargeback.

📩 Support Email: support@good-organics.com
📞 Support Phone: 888-410-0435

We will work diligently to resolve any legitimate concerns and offer fair solutions without the need for unnecessary chargebacks.

How to Avoid Account Blocking & Legal Action

To maintain a good standing with Good Organics, LLC, follow these steps before filing a chargeback:
✅ Check Your Order Status – Track your package using the provided tracking number.
✅ Review Your Billing Statement – Verify the charge against your records before disputing it.
✅ Contact Our Customer Support – If there is an issue, reach out to us for assistance and resolution.
✅ Use Chargebacks Responsibly – Chargebacks should be a last resort after all other avenues have been explored.

Shipping and Carrier Responsibility Clause

At Good Organics, LLC, we strive to ensure timely and accurate delivery of all orders. However, once an order is handed over to our designated shipping carriers, certain factors fall beyond our control. Please review the following terms regarding shipping:

  • Carrier Responsibility: Once your order is dispatched and in the possession of the shipping carrier, Good Organics, LLC is not responsible for delays, rerouted / misdelivered, or loss of packages. Any issues arising during transit should be addressed directly with the shipping carrier.​

  • Delivery Delays: We are not liable for any delays in delivery caused by the carrier, weather conditions, or other unforeseen circumstances. Estimated delivery times are provided by the carrier and are not guaranteed.​

  • Lost or Damaged Shipments: If your shipment is lost or damaged in transit, you are responsible for filing a claim with the shipping carrier. We recommend retaining all packaging materials and tracking information to facilitate the claims process.

  • Shipping Address Accuracy: Please ensure that all shipping information provided is accurate and complete. Good Organics, LLC is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

For more detailed information on our shipping practices, please refer to our existing Shipping Policy.

Final Notice

By making a purchase on Good Organics, LLC’s website or its subsidiaries, you agree to this Chargeback Fraud Policy.
We reserve the right to pursue all available legal remedies to recover fraudulent chargeback amounts, including collections, court proceedings, and law enforcement actions.

If you have any questions regarding this policy, please contact our Customer Support Team.

Good Organics, LLC is dedicated to ensuring a fair, honest, and secure shopping experience for all. We take fraud seriously and will continue to uphold strict measures to protect our business and valued customers.